Terms of Use

These terms are the agreement between you and GBL Solutions N.V., the company that owns and operates Wild Tokyo Casino at wildtokyo.com under a licence from the Curaçao Gaming Control Board. Register, and you accept what follows. If any part of it does not sit right with you, the answer is not to open an account.

The frame belongs first. Wild Tokyo is an offshore operator holding a Curaçao licence. There is no Australian interactive gambling licence behind it and no authorisation from any Australian state regulator, so the consumer protection built into the Interactive Gambling Act 2001 and the National Consumer Protection Framework does not attach to the operator the way it attaches to a locally licensed provider. Read the rest with that in mind.

Definitions and interpretation

"Operator", "we", "us" or "the platform" means GBL Solutions N.V. "Player", "you" or "the account holder" means the natural person who registered the account. "Account" means the personal profile opened on the platform. "Wagering" means the turnover of real balance required before a bonus and its winnings become withdrawable. "Real balance" means funds deposited by you, excluding any bonus funds. "Withdrawal" means a request to move funds from the account to your registered payment method.

Eligibility

You must be 18 or older, and also of legal age in your own jurisdiction. Access from Australia proceeds on the understanding that using an offshore service was your own choice: the operator does not target the Australian market in any way local law authorises, and it cannot promise that access from your particular state or territory is lawful in every respect for you personally. You confirm that you are acting in your own name, with your own money, and not for anyone else.

One account per person. That also means one per family, per household address, per email, per phone number, per IP address, per payment instrument and per device. Duplicates get closed, and under the platform's rules the deposits made through a duplicate may be forfeited and applied to settle balances across your accounts.

Registration and verification

The personal information you register with has to be accurate. KYC follows when we ask for it, usually triggered by a first withdrawal request or by a Risk Department review. The package is not a short one: a colour copy of a passport or driver licence still inside its validity; a two-sided copy of the card used to deposit, with the middle six digits and the CVV covered; a screenshot of any e-wallet showing the wallet number and personal data; a bank statement carrying account number, IBAN, BIC and full address; a utility bill no older than three months; and, where we ask for it, a selfie holding the identity document.

Thirty calendar days run from the request. Miss that window and winnings are forfeited and the account closes permanently. The Risk Department can also call for a video interview, and not turning up at the agreed time gives us the same right to void winnings and close the account.

Review of documents normally takes up to three business days. The KYC desk works Monday to Friday, 09:00 to 18:00 GMT+3.

Deposits

Only the payment methods listed in the cashier are accepted, all of them have to be in your own name, and third-party payments are prohibited. Cash is not taken. Credit is normally instant.

Every deposit carries a three-times turnover rule for anti-money-laundering purposes: before a withdrawal, the real-balance equivalent of at least three times what you deposited has to be wagered. Create a withdrawal request before that threshold is met and the operator has two options. It can refuse the request and hold you to the wagering, or it can process the payout with a penalty of up to ten per cent taken from the real balance.

Bonuses and wagering

Taking a bonus is optional. Taking one means accepting the whole package attached to it: the wagering, the five-day validity window, the AU$8 cap on bet size while the bonus is live, and the cash-out ceilings. Wagering runs at x50 by default, counted separately on cash and on free spins, unless a particular promotion says something else. The 48-hour activation window and the 48-hour promo code window apply exactly as published on the promo page.

Request a withdrawal while a bonus is active and the bonus goes, along with any winnings tied to it. A voided or cancelled bonus is not reissued. The same forfeiture covers attempts to engineer around the wagering, whether that means deferring bonus rounds until the bonus period has passed, splitting play across games to shelter winnings, or hedging on table games.

Cash-out caps depend on where the bonus came from. No-deposit welcome stops at AU$80. Loyalty and no-deposit free spins stop at AU$170. Tournament free spins, Shop purchases and VIP-tier bonuses stop at AU$800. Anything above the cap is removed at payout.

Withdrawals

Money goes back down the deposit channel wherever that is possible, and you can hold up to three pending requests at once. Anything above EUR 2 000 inside a rolling twenty-four hours, or above EUR 2 300 in total since you registered, waits until identity, age and residence are fully verified. Loyalty level adds its own ceiling on top: AU$800 per transaction and per day with AU$13 000 a month at levels 1-2, then AU$1 100 and AU$19 500 at levels 3-4, AU$1 400 and AU$30 000 at levels 5-6, and AU$1 700 and AU$40 000 at levels 7-8. A processing fee may be charged on payouts. Tax on winnings is yours to deal with.

A first payout can be routed through direct bank transfer if that is what closes out KYC. Payouts queue for manual review, and where the evidence points to a player who never intended to wager at all, a payout can sit until identity and residence are confirmed, or until three months have passed since the deposit.

Refunds

The window for a refund request is twenty-four hours from the transaction. It stretches to thirty calendar days if what you are claiming is unauthorised third-party access to the account. Once the deposit or a bonus attached to it has been played, a refund is off the table. Bonuses and their winnings come off before the refund figure is worked out. If a processor or the operator later treats a card deposit as high-risk, every card transaction may be forcibly refunded to the card and the relevant authorities told. Approved refunds settle within seven business days. Documents we ask for and do not receive within ten days end the matter: the refund is refused.

Dormant accounts

Six consecutive months without real-money betting activity make an account dormant. From the following month a maintenance fee of EUR 10, or its AUD equivalent, comes off on the first day of each month at 00:00 UTC. Bonus funds sitting there are voided. At twelve consecutive months the account is deemed inactive, and if we cannot reach you the profile may be closed with any positive balance forfeited.

Chargebacks

A chargeback review suspends the account while it lasts. Up to two follow-up emails may go out for verification, each carrying a EUR 50 penalty deducted from the disputed amount. Silence plus six consecutive months without a login during the review can cost you the remaining funds.

Player conduct and prohibited activity

Bots are out. So are artificial intelligence assistants, third-party software built to gain an edge, and collusion with other players. Duplicate accounts and the use of somebody else's payment instruments belong on the same list. Break these rules and the operator may close the account, void bonuses, confiscate winnings and put processors and regulators in the picture.

Responsible gambling tools live in the account. Take a Break runs for one day, three days or a week. Reality Check timers can be set at 60, 90 or 180 minutes. Self-Exclusion needs a written request sent from your registered email to [email protected]. Activating a Take a Break cancels pending withdrawals and returns the funds to your balance.

Games, RTP and technical issues

Games come from third-party providers, and the RTP shown in a game is the provider's figure, which can differ between versions of the same title. A technical malfunction voids the round and the stake returns to your balance. Winnings paid out by a game that was demonstrably malfunctioning do not accrue to the player.

Intellectual property

Everything on wildtokyo.com belongs to the operator or its licensors. What you get is a limited licence to access the site for personal, non-commercial play, and it is neither exclusive nor transferable. Scraping, framing, reverse engineering and redistribution are all prohibited.

Force majeure

Where the cause lies outside the operator's reasonable control, the operator is not liable for failing to perform. That covers telecommunications failure, power outages, third-party equipment failure, fire, flood, extreme weather, strikes, acts of terrorism and acts of government. Play may be suspended while such an event lasts.

Liability and jurisdiction

Liability that cannot lawfully be excluded is not excluded here, including under Australian Consumer Law where that law applies. Beyond that, the cap on the operator's liability is the amount of your net deposits over the twelve months before the event that gave rise to the claim. Curaçao law governs the agreement and Curaçao courts hear disputes. Where a translation disagrees with the English version, the English version wins.

Changes

These terms can be amended. Material changes go out by email and go up on the site, and continued use afterwards counts as acceptance for future activity.

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