Terms of Use

These terms form the agreement between you and GBL Solutions N.V., the company that owns and operates Wild Tokyo Casino at wildtokyo.com under a licence issued by the Curaçao Gaming Control Board. Registration means you accept the rules that follow. If any part of them does not work for you, do not open an account.

Honesty requires naming the frame first. Wild Tokyo is an offshore operator under a Curaçao licence. It does not hold an Australian interactive gambling licence and is not authorised by any Australian state regulator. Australian consumer protection under the Interactive Gambling Act 2001 and the National Consumer Protection Framework does not apply to the operator in the way it applies to a locally licensed provider. This is a fact, not marketing.

Definitions and interpretation

“Operator”, “we”, “us” or “the platform” means GBL Solutions N.V. “Player”, “you” or “the account holder” means the natural person who registered the account. “Account” means the personal profile opened on the platform. “Wagering” means the turnover of real balance required before a bonus and its winnings become withdrawable. “Real balance” means funds deposited by you, excluding any bonus funds. “Withdrawal” means a request to move funds from the account to your registered payment method.

Eligibility

You must be at least 18 years old and of legal age in your jurisdiction. Access from Australia is on the understanding that you have chosen to use an offshore service; the operator does not target the Australian market in a way authorised by local law and cannot guarantee that access from your particular state or territory remains lawful in every respect for you personally. You confirm you act in your own name, with your own funds, and not on behalf of a third party.

Only one account per person, family, household address, email, phone number, IP address, payment instrument or device is permitted. Duplicate accounts will be closed and, in line with the platform’s rules, deposits made through the duplicate account may be forfeited and used to settle balances across your accounts.

Registration and verification

Registration requires accurate personal information. You must complete KYC when we ask, which is normally triggered by your first withdrawal request or by a Risk Department review. The required package includes a colour copy of a passport or driver licence within its validity, a two-sided copy of the payment card used to deposit (middle six digits and CVV must be covered), a screenshot of any e-wallet showing the wallet number and personal data, a bank statement showing account number, IBAN, BIC and full address, a utility bill no older than three months, and where required a selfie with the identity document in hand.

You have thirty calendar days from a KYC request to complete the package. If verification is not passed inside that window, winnings are forfeited and the account is closed permanently. The Risk Department may also require a video call; failure to attend at the agreed time gives us the right to void winnings and close the account.

Document review normally takes up to three business days. The KYC desk operates Monday to Friday, 09:00 to 18:00 GMT+3.

Deposits

Deposits are accepted only through the payment methods listed in the cashier. All payment instruments must be in your own name; third-party payments are prohibited. Deposits are usually credited instantly. Cash is not accepted.

A three-times deposit turnover rule applies to every deposit for anti-money-laundering purposes. To withdraw, you must wager the real-balance equivalent of at least three times the deposited amount. If a withdrawal request is created before that threshold is met, the operator may either refuse the withdrawal and require the wagering to be completed, or process the payout with a penalty of up to ten per cent deducted from the real balance.

Bonuses and wagering

Bonuses are optional. If you accept a bonus, you accept its wagering, its five-day validity window, the AU$8 maximum bet cap while a bonus is active, and the cash-out caps that apply. Wagering defaults to x50 on cash and on free spins, counted separately, unless a specific promotion states otherwise. The 48-hour activation window and the 48-hour promo code entry window apply as published on the promo page.

If a withdrawal is requested while a bonus is active, the bonus and any winnings tied to it are forfeited. Once a bonus is voided or cancelled, it is not reissued. Strategies designed to circumvent wagering, including deferring bonus rounds until after the bonus period, splitting play across games to preserve winnings, or table-game hedging, will lead to forfeiture of the bonus and any related winnings.

Cash-out caps by bonus type are: no-deposit welcome AU$80, loyalty and no-deposit free spins AU$170, tournament free spins, Shop purchases and VIP-tier bonuses AU$800. Amounts exceeding the cap are removed on payout.

Withdrawals

Withdrawals default to the deposit channel where possible. You may hold up to three simultaneous pending withdrawal requests. Payouts above EUR 2 000 in a rolling twenty-four hours, or above EUR 2 300 in total since registration, are held until identity, age and residence are fully verified. Level-based caps published in the loyalty section apply on top of that: at levels 1–2 the ceiling is AU$800 per transaction and per day and AU$13 000 per month, rising through levels 3–4 (AU$1 100 / AU$19 500), 5–6 (AU$1 400 / AU$30 000) and 7–8 (AU$1 700 / AU$40 000). The operator may charge a processing fee on payouts. Taxes on winnings are your responsibility.

The operator may require the first payout to run through direct bank transfer to close out KYC. Payouts are queued for manual review, and where there is evidence that a player never intended to wager, a payout can be delayed until identity and residence are confirmed or until at least three months have passed since the deposit.

Refunds

Refund requests are only considered within twenty-four hours of the transaction, or within thirty calendar days if you claim unauthorised third-party access to the account. A refund is not possible if the deposit or any bonus tied to it has already been used in gameplay. Bonuses and their winnings are deducted before a refund is calculated. Where a card deposit is later treated as high-risk by the processor or the operator, all card transactions may be forcibly refunded to the card and the relevant authorities notified. Refunds settle within seven business days of approval. If requested documents are not supplied within ten days, the refund is refused.

Dormant accounts

If there is no real-money betting activity for six consecutive months, the account is classed as dormant. From the following month, a maintenance fee of EUR 10 (or the AUD equivalent) is deducted on the first day of each month at 00:00 UTC. Bonus funds on a dormant account are voided. After twelve consecutive months of inactivity, the account is deemed inactive; if we cannot reach you, the profile may be closed and any positive balance forfeited.

Chargebacks

The account is suspended for the duration of a chargeback review. Two follow-up emails may be sent for verification, and a penalty of EUR 50 per email is deducted from the disputed amount. If you do not respond and do not log in for six consecutive months during the review, remaining funds may be forfeited.

Player conduct and prohibited activity

You must not use bots, artificial intelligence assistants, third-party software designed to gain an edge, or collusion with other players. You must not open duplicate accounts. You must not use another person’s payment instruments. Breach of these rules gives the operator the right to close the account, void bonuses and confiscate winnings, and to notify processors and regulators.

Responsible gambling tools are available in the account: Take a Break for one day, three days or one week; Reality Check timers at 60, 90 or 180 minutes; and Self-Exclusion by written request from your registered email to [email protected]. If a Take a Break is activated, pending withdrawals are cancelled and funds return to the balance.

Games, RTP and technical issues

Games are supplied by third-party providers. RTP figures shown in-game are set by the provider and may vary between versions of the same title. Where a technical malfunction voids a game, the round is voided and stakes returned to the balance. Winnings paid on a demonstrably malfunctioning game do not accrue to the player.

Intellectual property

All content on wildtokyo.com is owned by the operator or its licensors. You receive a limited, non-exclusive, non-transferable licence to access the site for personal, non-commercial play. Scraping, framing, reverse engineering and redistribution are prohibited.

Force majeure

The operator is not liable for failure to perform where the cause is outside its reasonable control, including telecommunications failure, power outages, third-party equipment failure, fire, flood, extreme weather, strikes, acts of terrorism and acts of government. Play may be suspended for the duration of the event.

Liability and jurisdiction

Nothing here limits liability that cannot lawfully be excluded, including under Australian Consumer Law where it applies. Subject to that, the operator’s liability is capped at the amount of your net deposits over the twelve months preceding the event giving rise to the claim. The agreement is governed by the laws of Curaçao and disputes are subject to Curaçao courts. The English version of these terms prevails over any translation.

Changes

We may amend these terms. Material changes will be notified by email and posted on the site. Continued use after the change means acceptance for future activity.

wildtokyo.com | [email protected]